Shippping and Fulfillment

Universal Binders

Orders for in-stock Universal Binders (our pre-printed binder line) will ship the next business day. If the specific title/size/color/style you order is not in stock, it will ship within seven business days. The 1″ ring size is the most popular, and is generally in stock for all titles/colors/sizes.

Custom Binders and Index Tabs

Orders for custom printed binders and index tabs will generally ship in seven to 15 days after final artwork approval. When you place your order, you have the option of either:

  • Sending us your logo and other imprint instructions and having us send you a proof.
  • Downloading a professional design template for your designer.

Whichever way you choose to go, we will always send you a final proof via email for your approval before going to production.

Specialty Items

Orders for custom specialty items are produced by our trusted partners, and shipping times generally vary between three to 15 days after final artwork approval. When you place your order, you have the option of either:

  • Sending us your logo and other imprint instructions and having us send you a proof.
  • Downloading a professional design template for your designer.

As with our custom binders and index tabs, we will always send you a final proof via email for your approval before going to production.

Shipping Methods

Our binders and index tabs ship from our Midwest plant. Standard ground service delivery times anywhere in the Continental US are generally four business days or less.

All orders over $65 ship free using standard ground service. Smaller orders ship for a flat rate of $9.95, again using standard ground service.

If you have a deadline or other rush needs, please contact your Customer Service Representative. We will always do everything possible to accommodate your schedule.

Returns

When you receive your order, please check the packaging carefully for shipping damage. If you believe the order was damaged during shipping, please contact your Customer Service Representative for further action.

Orders for our Universal Binder line may be returned for any reason within 30 days of purchase for a full refund of the purchase price. Binders must be in original condition. Please contact your Customer Service Representative for return instructions.

Orders for custom printed products (binders, index tabs, specialty items) are not returnable, but are guaranteed against quality defects. We will, at our discretion, refund or replace any defective product you receive. Please contact your Customer Service Representative for refund/replace instructions.

All requests for returns, refunds or replacements must be made within 30 days of receipt of your product.